Employee happiness is a reflection of the employer’s work culture, ethics and values. Management gurus and consulting entities never fall shy of describing employees as internal customers. Yet, it is anyone’s guess how many enterprises take employee happiness and wellbeing adequately seriously to act right at the right time at the right place. And even for those that do, how do they go about gauging the employee sentiment is moot. We are all too familiar with the annual colleague opinion polls or employees satisfaction surveys as they are sometimes called. Some corporates go through the exercise with the right intent…

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